Blenz Gift Card Arrives Two Months Late, Received With Nothing But Smiles
Thursday, November 5th, 2009Back in September, I was one of the winners for Blenz’s SuperTweetWeek, nabbing myself a sweet $25.00 gift card. Time passed, the card never arrived, and all was forgotten – until this Monday, when I tweeted my situation.
In less than a day, the lovely Linda Olsen responded the following:
Dear Jeremy –
Thank you very much for bringing to our attention that you’d never received your Blenz Gift Card. It looks like our carefully designed system let us down, but I can tell you that your card is en route to you with today’s mailout, so watch your mailbox.
Thanks again for letting us know there was an important matter for us to attend to!
Best regards,
Linda Olsen
The very next day, the card arrived, with a letter (pictured above), signed by George Moen (the president of Blenz) himself.
It’s frustrating that a coffee shop treats me better than companies who have several thousand dollars worth of my business. That said, it’s that’s kind of attention that makes Blenz great; they really know how to appreciate and take care of their customers – even when giving away free swag. Thanks for being awesome, Blenz!
Do you love Blenz? First person (in Vancouver) to comment gets a free Blenz coffee on me!




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